ki baji Privacy Policy

1 Scope of Data Collection

ki baji collects two types of information from you — information you provide directly and information collected automatically. In both cases, the purpose of collection is specific and limited.

1.1 Directly Provided Information

When you register, make a deposit, or contact support, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• Bangladeshi National ID or passport number (for account verification)
• Payment method details — such as bKash, Nagad, Rocket, Upay, or bank account information
• User-chosen username and password

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically through technical processes:

• IP address and device identifier
• Browser type, operating system, and device model
• Session duration and page view history
• Login time and logout time
• Cookies and session tokens

2 Purpose of Data Use

ki baji uses the collected information for the following purposes only. It is not used for any purpose beyond these.

2.1 Service Operation and Improvement

Information is used to create and manage your account, process deposits and withdrawals, maintain gaming history, and ensure the technical functioning of the platform.

2.2 Identity Verification and Security

Personal information is required to detect fraudulent activity, protect your account, and verify your age (all services are for users aged 21 and above).

2.3 Customer Support

Our 24/7 live chat and email support team may use your information to resolve your issues quickly and effectively.

2.4 Legal Compliance

Information may be used to comply with applicable laws and regulations, and to respond to lawful requests from government agencies or law enforcement.

2.5 Marketing and Communications

With your consent, ki baji may send you relevant offers and promotional messages based on your preferences and activity. The option to stop receiving such messages is available at any time.

3 Data Storage and Security

ki baji places the highest priority on the security of users' personal information. We keep information secure by following industry-standard technology and practices.

3.1 Encryption Technology

All data exchanged between you and our servers is encrypted using SSL (Secure Socket Layer) technology. Payment information is processed on specially secured servers.

3.2 Access Control

Only authorised staff can access your information, and they are bound by confidentiality agreements. Logs of all access to data are maintained and reviewed regularly.

3.3 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary after closure to meet legal obligations. Once the specified period ends, information is securely deleted or anonymised.

4 Sharing Data with Third Parties

ki baji does not sell or rent your personal information. However, limited information may be shared with trusted partners in specific circumstances.

4.1 Payment Processors

Necessary transaction information is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services to complete deposits and withdrawals. These providers are also governed by their own privacy policies.

4.2 Technology Service Providers

Third-party technology service providers engaged for platform operations, analytics, and security may access information only under contract and for specified purposes.

4.3 Disclosure for Legal Reasons

Information may be disclosed to comply with court orders, lawful requests from investigative agencies, or applicable legal obligations. In such cases, ki baji will endeavour to notify the user in advance wherever possible, unless legally prohibited.

5 Cookies and Tracking Technology

ki baji uses cookies and similar technologies to improve platform functionality and personalise your experience.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, preventing fraud, and running the core functions of the platform. Disabling them will prevent the service from working correctly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and previous activity, so you do not need to set up everything again on each visit.

5.3 Analytics Cookies

Anonymous analytics data is collected to understand which parts of the platform are used most and where improvements are needed. This data is never personally identifiable.

Cookies can be managed from your browser settings, though disabling some cookies may limit platform functionality.

6 User Rights

Every user registered with ki baji has the following rights regarding their own personal information.

6.1 Right to Access Information

You can contact our support team at any time to find out what information ki baji holds about you.

6.2 Right to Correct Information

If any information in your profile is incorrect, you can request a correction. In some cases, the correction will take effect after identity verification.

6.3 Right to Delete Information

If you request account closure, your personal information will be deleted within a specified period, unless there are legal obligations preventing this.

6.4 Right to Opt Out of Marketing

If you do not wish to receive promotional messages, you can contact support at any time to turn this off. This will not affect your use of the main service.

To learn more about your rights and options regarding responsible gaming, please read our Responsible Gaming page.

7 Protection of Minors

All services offered by ki baji are exclusively for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of registration, and additional documents may be requested in suspicious cases. If an account belonging to a minor is found, it is closed immediately and the associated information is deleted.

8 Regarding Third-Party Links

The ki baji platform may occasionally contain references to third-party sites or services. ki baji does not control the privacy policies of these external sites, and it is advisable to read the relevant site's policy before visiting.

To learn more, including the general terms of use of ki baji, you can also visit our About Us page.

9 Regarding Policy Changes

ki baji reserves the right to revise this Privacy Policy at any time. When significant changes are made to the Policy:

• The "Last Updated" date at the top of the page will be changed
• Registered users may be notified by email or live chat
• A notice will be posted on the platform for important changes

Continued use of the platform after changes have been made indicates that you have accepted the updated Policy. It is therefore recommended that you check this page regularly.

10 Complaints and Contact

For any questions, comments, or complaints about this Privacy Policy, please contact us directly. Our data protection team is able to communicate with you in both Bengali and English.

If you have any questions about data protection, our FAQ page has straightforward answers to many questions. If anything remains unclear after that, you can speak directly with our support team via 24/7 live chat.

For written complaints, email us at: [email protected]

We aim to respond to complaints within a reasonable time of receipt.